Forward your support emails to Helpdeck. It reads your docs, learns your product, and drafts accurate replies — so you never touch a ticket again.
Be first in line. No credit card, no commitment.
Traditional helpdesks make you migrate your entire workflow. Helpdeck works with what you already have.
Set up email forwarding from your support address. Gmail, Outlook, anything. Takes 30 seconds.
Drop in your FAQ, help articles, or product docs. Helpdeck chunks and indexes them instantly.
Incoming emails get matched against your knowledge base. Accurate replies drafted and sent — or queued for review.
No migration, no onboarding call, no "implementation specialist." Forward emails and you're live.
Upload docs, FAQs, or past tickets. Helpdeck builds a semantic knowledge base and gets smarter over time.
Every AI response includes a confidence score. High confidence = auto-send. Low = flagged for human review.
Your customers keep emailing like normal. No portal, no login, no friction. Just answers.
Track what's being resolved, what's escalated, and where your knowledge base has gaps.
Knowledge base is private to your account. Conversations are encrypted. Nothing shared, ever.
You set up auto-forwarding from your support inbox (e.g., support@yourcompany.com) to a unique Helpdeck address. We process incoming emails, match them against your knowledge base, and draft replies. Takes under a minute to configure.
You choose. High-confidence replies can be auto-sent, or you can require human approval for every response. Most teams start with approval mode and switch to auto once they trust the quality.
Every reply has a confidence score. Low-confidence responses are flagged for review. You can also set up rules — certain topics always go to a human. The AI learns from corrections over time.
No. That's the entire point. Helpdeck works alongside whatever you're using now. Forward emails, upload docs, done. No migration, no data import, no downtime.
Plain text, markdown, PDFs, and HTML. We chunk your docs into searchable pieces and build a semantic index. Most teams upload their FAQ, help center articles, and internal playbooks.
ChatGPT doesn't know your product, doesn't read your inbox, and can't send replies. Helpdeck is purpose-built: it ingests YOUR docs, processes YOUR emails, and resolves YOUR tickets — with confidence scoring and audit trails.
Join the waitlist. Be first to try Helpdeck when we launch.